Conversation Thread ViewĬaller ID can also be customized in the conversation thread view.įrom the conversation thread view in the Dialpad app, select the Drop-Down icon alongside the Phone icon and choose a number in the drop-down. You'll need to be an Operator of a Department or Main Line, an Agent of a Call Center, or an Executive Assistant to place outbound calls using a Shared Line's primary and secondary numbers.Įnter the number or contact you'd like to call, then select the Phone icon to start dialing. To adjust your Caller ID from your main dialer, head to your Dialpad app. Your Caller ID can be adjusted in two places, the Main Dialer, and in the Conversation Thread. No problem! Reach out to our Support team to make this change. Want your global ID to apply to internal calls, too? Or perhaps you'd like your Call Center or Department's advanced settings (such as automatic call recording) to be applied? You may need to refresh your web browser for the changes to take effect, and now the global caller ID will be the default choice across your devices. Displays across all devices (including desk phones) running on the desktop and mobile apps.Doesn't take the place of handling calls as an Operator or Agent therefore, Department or Call Center settings (such as automatic call recording) don't apply.Here's what to remember when setting global caller ID: Unify caller ID across all your devices by setting global caller ID from Dialpad's web portal.įrom, navigate to Your Settings and select Caller ID and choose a number in the drop-down. Admins can, however, limit certain caller ID features office-wide.įirst, let's take a look at how to adjust your caller ID for individual calls.

That doesn't mean you can't tweak it for one-off calls, or even globally. Caller ID - it's hard to imagine phone calls without it!īy default, your outbound caller ID is set to your primary, direct Dialpad number.

Block caller id